How Do I Cancel Clerk.io?

Check what you need to if you would like to cancel your account.

Note: Clerk.io is not able to cancel accounts in response to an email or phone request based on our terms of service.

If you are considering cancelling because Clerk.io is not performing as expected, we would love to have one of our product-experts help you make more money. Reach out to support@clerk.io and we will be more than happy to help.

In order to be able to cancel your account, you need have the Admin role the Clerk.io account. See section below “Not seeing the “cancel your company’s account” link?” for details.

1. Login to my.clerk.io

2. Search for “billing” and click the link:

3. Scroll to the bottom of the page, and find “How do I cancel my account?”

4. Click the link “this link”

This will start the cancellation process.

You will be taken to a screen asking you to provide a reason for the cancellation. We really appreciate your feedback since it helps us improve:

You need to write a few lines explaining your cancellation reason:

When you click " I understand - cancel subscription now!" your account will be set for deactivation, it will remain active for the remainder of your payment period.

Your data will be deleted 14 days after the deactivation of your store

For monthly contracts, the termination period consists of the remaining days in the current subscription month plus one month.

For quarterly, half-yearly, and yearly contracts, this consists of the remaining days of the current month (as per your contract start date) plus one month.

Please note, if you don’t want to be billed for the next period, the last possible day for a contract termination request is ONE day and ONE month before contract renewal.

Your data and statistics will be kept for a period of 14 days should you change your mind.

All data will be deleted past this time frame.

This is likely because you are not an Admin of the account.

To check who the Admin is:

1. Search for “Users” in the search-field and click the link:

2. Here you can see who the Admins of the account are:

Should you have any problems during the cancellation, please reach out to support@clerk.io and we will help in any way we can.